avaya.comAvaya | Leader in CX, Cloud Collaboration & Contact Center Solutions

Avaya | Leader in CX, Cloud Collaboration & Contact Center Solutions Home Products Contact Center Avaya Experience Platform Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges. AXP On-Prem Full-featured contact center solution. AXP Private Cloud Secure, dedicated and managed cloud contact center running on Microsoft Azure. AXP Public Cloud Scalable and advanced contact center-as-a-service. Communication & Collaboration Avaya Communication & Collaboration Suite Collaboration tools, seamlessly integrated into your Avaya portfolio. Avaya Enterprise Cloud Unified video, conferencing, messaging, and more on Microsoft Azure. Avaya Cloud Office Call, meet, message, and more—all in one app. Avaya Spaces Integrate collaboration apps with Avaya Communication portfolio. Avaya Aura Cloud-ready pathways that integrate Avaya with third-party APIs. Avaya IP Office A full-featured unified comms platform managed on-premises. Services Avaya Services Rely on our team of experts to help you get the most from your investment. ACES Professional Services Consult with the experts to create your best customer journey. Devices and Phones Devices Catalog Explore our complete portfolio of devices for individuals and conference rooms.Solutions Business Need Innovation Without Disruption Move at your pace with Avaya’s hybrid cloud options. Customer Experience Deliver effortless experiences for customers and employees at every touchpoint. Remote Contact Center Help your contact center run smoothly, no matter where your employees are. Industry Healthcare Provider Healthcare Payer Education Financial Services Media and Entertainment Public SectorPartners Find A Partner Partner Locator Find an Authorized Avaya Channel Partner in your part of the world. DevConnect Build new, innovative communications solutions via Avaya’s open solution platforms. Technology Partners See our partnerships with leading technology companies for unique and value-adding solutions. Become A Partner All Programs Explore all of the partner types and programs available at Avaya Channel Partners Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources. Sales Agents Transition customers to the cloud fast and on budget, supported by Avaya services and features. Consultants Stay up to date on Avaya’s latest news and solutions.Resources Insights Blogs Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital. Videos & Podcasts Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more. Customer Stories See inspiring ways companies are using Avaya solutions to change the world of work. Executive Briefing Centers Engage with us in an immersive and interactive experience—on site, virtually, or a combo. Newsroom Look at what’s new in our world—and how it benefits yours. Avaya Trust Center Learn about the privacy, compliance, and security inside Avaya solutions. Avaya Legal Review the terms and policies associated with Avaya software and services. Connect Support Access a full range of information and assistance for your Avaya solution. Documentation Center For research and support, access our product documentation resources. Events Meet Avaya experts at our events, webinars, expos, conferences and more. Avaya Learning Services In person or online, gain a full understanding of your Avaya solution and its capabilities.Support English English Deutsch Español Français Italiano Português 中文 日本語 Get in touch Language English Deutsch Español Français Italiano Português 中文 日本語 Get in touch WE KNOW HOW TO FILL A ROOM Hear from luminaries whose journeys are as powerful as their present-day accomplishments. Arianna Huffington - CEO and Founder of Thrive Global, Founder of The Huffington Post Scott Harrison - Founder and CEO of charity: water, New York Times Bestselling Author Dr. Ayanna Howard - Dean, College of Engineering, The Ohio State University, Expert in Robotics and AI Attend Avaya ENGAGE CX is the core business differentiator in business today. The Avaya Experience Platform is the future of Enterprise CX delivering a complete, connected CX solution in one integrated platform. Learn more Avaya updates Norwegian Cruise Lines contact center infrastructure in record time preventing weather related vulnerabilities. Choose your journey to innovation Keep your existing capabilities. Innovate at your pace. Accelerate new business outcomes. Learn more Toronto Fire Services makes historic digital shift to Avaya improving response times to save lives. Avaya acquires Edify to further extend its position as the leader in customer experience solutions for enterprise. Edify’s capabilities further enhance the Avaya Experience Platform by integrating additional workflow, customer journey orchestration, and other AI-powered technologies into the platform. Read more All paths to easy and seamless experiences begin here. Enhance today’s customer and employee experiences by bridging capability gaps, fostering innovation seamlessly, and building on existing strengths to drive business growth. Avaya Experience Platform With Avaya, there’s no limit to the experiences we can create. Communication and Collaboration Streamline workplace communication with a robust core, cutting-edge collaboration tools, and seamless integrations. Avaya Communication & Collaboration Suite Unified communications On any device from any location, our cloud phone system and collaboration tool is ready to simplify the way you work. Avaya Cloud Office CX services A global team of experts with one purpose: to help you succeed. Our professionals can deliver everything you need. Avaya Customer Experience Services Organizations around the world choose Avaya for better customer experiences. Smart move. Atento constantly boosts customer satisfaction and agent productivity with always learning AI that takes customer conversations from recordings to actionable insights. Smart move. They have you at hello. At Johns Hopkins Healthcare System, personalized service begins with a rep who already knows which patient is calling and has their health history ready on screen. They have you at hello. Never miss a beat. For DIRECTV in Latin America, keeping communications available at 99.95% and scaling up capacity for special events is just the start of its ongoing digital transformation. Never miss a beat. Class is in session. Clemson University develops an online experiential course that’s even more successful than its traditional in-person counterpart, netting the school an Education Hero of the Year award. Class is in session. Perfect fit. Denim brand G-Star loves their makeover from a traditional phone system to an easy-care, feature-rich, cloud-based, full-on collaboration solution. Perfect fit. Every day, nearly every person on the planet benefits from Avaya Solutions. Videos Videos Find videos by topic or just browse what’s hot. Interviews, overviews, case studies, more. Blogs Blogs Get to know Avaya. Insights on customer experience, AI, collaboration, digital. Success stories Success stories See the inspiring ways companies are using Avaya to change the world of work. Search Learn more about Avaya. Search by keyword or pose a question to delve deeper into how Avaya can help your business drive momentum. Or choose a topic we recommend for broader knowledge about Avaya innovation and solutions. Search 3 examples of organizations improving CX with self-composed AI Innovate your way with Avaya Enterprise Cloud Creating better experiences for both customers and staff​ Learn what’s new at Avaya Products & Solutions Avaya Experience Platform AXP On-Prem AXP Private Cloud AXP Public Cloud Avaya Communication & Collaboration Suite Avaya Enterprise Cloud Avaya Cloud Office Avaya Spaces Avaya Aura Platform Avaya IP Office Avaya Services Devices Catalog Innovation Without Disruption Partners Partner Locator DevConnect...